Implementation plan for an ERP system. Case study: A.N.C Co.,Ltd
Pham, Bao (2016)
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A.N.C Co, Ltd faced problems associated with supply chain and customer relationship management which were directly linked to their logistic operation. These problems were due to a lack of an efficient system for managing information and data. Therefore, it was imperative to embark on an extensive study to answer questions concerning A.N.C’s readiness to operate an ERP system and which ERP system is suitable to adopt. This study also addresses the company’s requirements to choose a partner to implement the system. To achieve this goal, the study collects data through individual interviews, group focused interviews and through self-observation based on current theories and case studies specific to logistic operations. By considering the organization’s needs against the features provided by the two systems, monolith ERP and SaaS, the later was selected as the most suitable for A.N.C. Company employees suggested useful recommendations related to system features in terms of orders management, semi-automated scheduling, and information updating as well as warehouse management. In addition, A.N.C Co, Ltd managers and staff had a chance to assess their weaknesses as well as additional factors connected to selecting a suitable partner during CSFs (critical success factors) assessment for a successful project. Four potential ERP implementation partners chosen for further consideration were Oracle Viet Nam, IBM Viet Nam, FPT and Long Van.