IS THE BALANCED SCORECARD USEFUL IN A COMPETITIVE INDUSTRY? : Using Tesco PLC as a case study in the UK grocery retail industry.
Vu , Mai (2016)
Centria-ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016113018469
https://urn.fi/URN:NBN:fi:amk-2016113018469
Tiivistelmä
Measuring performance was not only to know how a business is performing but also to enable it to perform better. Since the traditional performance measures could not provide sufficient information for managers to improve and maximize the future performance, performance measurement frameworks have been evolved in order to provide a more “balanced” view of organizational performance.
The purpose of the thesis was to explore the reasons that make Balanced Scorecard popular and different from the other performance measurement frameworks and to prove the usefulness of the Balanced Scorecard (BSC) in the UK grocery industry through case company, Tesco PLC.
The thesis was prepared by studying many articles, reports, journals, websites and books in order to provide the information about performance measurement system and models. In term of case study, most of data was analyzed based on the annual reports of company in nearest time to reflect fair and reliable results from applying Balanced Scorecard in Tesco’s operation. The benefits as well as the performance that Tesco PLC has achieved by using BSC will be evaluated in order to underline the role of BSC in driving Tesco towards success even though the grocery market in the UK is highly competitive and unstable nowadays.
The purpose of the thesis was to explore the reasons that make Balanced Scorecard popular and different from the other performance measurement frameworks and to prove the usefulness of the Balanced Scorecard (BSC) in the UK grocery industry through case company, Tesco PLC.
The thesis was prepared by studying many articles, reports, journals, websites and books in order to provide the information about performance measurement system and models. In term of case study, most of data was analyzed based on the annual reports of company in nearest time to reflect fair and reliable results from applying Balanced Scorecard in Tesco’s operation. The benefits as well as the performance that Tesco PLC has achieved by using BSC will be evaluated in order to underline the role of BSC in driving Tesco towards success even though the grocery market in the UK is highly competitive and unstable nowadays.