Customer satisfaction survey for Fressi Sport and Wellness centre Myyrmäki
Heimonen, Nicolas (2016)
Haaga-Helia ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016120819579
https://urn.fi/URN:NBN:fi:amk-2016120819579
Tiivistelmä
This thesis was done for Fressi Sport and Wellness Centre Myyrmäki (Fressi Myyrmäki). The instructor of the thesis from Haaga-Helia was Eva Holmberg and from Fressi Myyr-mäki Lari Pakkanen.
The main purpose of this thesis was to solve customer satisfaction and the quality of the services for Fressi Myyrmäki, this enables Fressi Myyrmäki to stay up to date on which Sport and Wellness classes should be held and which one reviewed.
In order to reach the main purpose of this thesis, customers were surveyed including the basic services, facility and additional services and also given the chance to give open feed-back and recommend improvements between. The research was done in a form of a cus-tomer satisfaction survey in a quantitative research method. The target group was every customer or staff in Fressi Myyrmäki, both men and women of all age.
This research can be considered as a benchmark for upcoming customer satisfaction sur-veys and provides Fressi Myyrmäki with information that helps them to improve the future business so that it can offer the customers the services based on their needs and wishes.
The main purpose of this thesis was to solve customer satisfaction and the quality of the services for Fressi Myyrmäki, this enables Fressi Myyrmäki to stay up to date on which Sport and Wellness classes should be held and which one reviewed.
In order to reach the main purpose of this thesis, customers were surveyed including the basic services, facility and additional services and also given the chance to give open feed-back and recommend improvements between. The research was done in a form of a cus-tomer satisfaction survey in a quantitative research method. The target group was every customer or staff in Fressi Myyrmäki, both men and women of all age.
This research can be considered as a benchmark for upcoming customer satisfaction sur-veys and provides Fressi Myyrmäki with information that helps them to improve the future business so that it can offer the customers the services based on their needs and wishes.