Optimizing Engineering Workstation Provisioning Process, Case Sweco Finland
Kuparsaari, Antti (2016)
Haaga-Helia ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016121219996
https://urn.fi/URN:NBN:fi:amk-2016121219996
Tiivistelmä
The study describes Sweco IT Finland’s improvement effort in standardizing the work-station deliveries for company’s 2000 users in Finland.
Effort includes process creation for application portfolio governance from technical perspective, how to ensure IT understands what customer needs and how that can be reflected the soonest on what becomes available to users’ workstations.
Engaging in wholesale partner collaboration is described as well as process flow from partner to user’s desk and how the workstation lifecycle is managed from beginning to the end.
Process feedback and analysis from main stakeholders along with improvement pro-posals is included.
Effort includes process creation for application portfolio governance from technical perspective, how to ensure IT understands what customer needs and how that can be reflected the soonest on what becomes available to users’ workstations.
Engaging in wholesale partner collaboration is described as well as process flow from partner to user’s desk and how the workstation lifecycle is managed from beginning to the end.
Process feedback and analysis from main stakeholders along with improvement pro-posals is included.