Glass Deliveries in Spare Parts : Case Kalmar Parts
Koskipalo, Suvi (2016)
Tampereen ammattikorkeakoulu
2016
Creative Commons Attribution-NonCommercial-NoDerivs 1.0 Suomi
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016121420422
https://urn.fi/URN:NBN:fi:amk-2016121420422
Tiivistelmä
This thesis is written for Cargotec Finland Oy, Kalmar. It is guided by Seppo Haapala, manager of logistics from Kalmar and by Dr. Anasse Bouhlal at TAMK.
The idea for this thesis came from increased transportation costs and FOC orders that Kalmar sends to compensate broken glasses to customers. The profit made from glass is lost when they have to be replaced for free.
The goal is to find some kind of solution or common ground on how to streamline this operation at Cargotec Finland Oy/Kalmar. This includes having a guide on what to check on claims, which claims to approve, how to monitor glass deliveries and so on. On some items streamlining may mean having individual packages and moving the responsibility from warehouse in the packing side.
The source material is based on interviews of employees at Kalmar and data provided by the company via SAP. SAP 6.0 is the main ERP used at Cargotec and it contains all deliveries, sales and purchases. Theoretical background is built from various sources of literature which provide the base on how items move in the company and how this is monitored.
The result will be recommendations on handling claims, monitoring shipments and to show how to choose which glasses to invest to with individual wooden packaging.
The idea for this thesis came from increased transportation costs and FOC orders that Kalmar sends to compensate broken glasses to customers. The profit made from glass is lost when they have to be replaced for free.
The goal is to find some kind of solution or common ground on how to streamline this operation at Cargotec Finland Oy/Kalmar. This includes having a guide on what to check on claims, which claims to approve, how to monitor glass deliveries and so on. On some items streamlining may mean having individual packages and moving the responsibility from warehouse in the packing side.
The source material is based on interviews of employees at Kalmar and data provided by the company via SAP. SAP 6.0 is the main ERP used at Cargotec and it contains all deliveries, sales and purchases. Theoretical background is built from various sources of literature which provide the base on how items move in the company and how this is monitored.
The result will be recommendations on handling claims, monitoring shipments and to show how to choose which glasses to invest to with individual wooden packaging.