Improving the stockroom operations of PUMA Store Helsinki

Abstract

The objective of this project is to improve the stockroom operations of PUMA Store Helsinki by creating an effective stockroom operations manual. The first requirement for an effective manual is to find out the operations and procedures that must be included in it. The second requirement is to find out what does an effective manual include.

This is a project-based thesis that consists of introductory, theoretical and empirical parts. The theoretical part consists of topics regarding warehousing and creating manuals. The stockroom operations manual was created by applying the theory to the existing manuals of PUMA and author’s own experience from working as the stockroom supervisor of PUMA Store Helsinki. The empirical part describes the planning, implementing and analysis of the project outcome.

The result of the project is a 90-page stockroom operations manual that describes all the aspects of the work in PUMA Store Helsinki’s stockrooms. The analysis and the feedback of the project indicate it to have been successful and having met the goal of creating an effective manual.

In conclusion, the project was successful. The new manual delivered the attributes that it was required to deliver. This should result also in shorter order-cycle times, thus improving the customer service level of the store. Further studies should be carried out to find out how to introduce it to the employees of the store and how to use the manual in the induction of new employees. Another study suggestion is to further study the quality of the new manual.