Logistics Practices in the Service sector : The case study of New Fairmount Hotel, Zambia
Muwowo, Alice (2016)
Muwowo, Alice
Tampereen ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016122221439
https://urn.fi/URN:NBN:fi:amk-2016122221439
Tiivistelmä
Logistics practices have not been much emphasized in the hotel industry unlike in other sectors that deal with operational services, this can be because the hotel industry offers services, which are intangible.
The purpose of the thesis was to find out how logistics practices can be implemented in the service industry, taking new Fairmount hotel as the case study by focusing on how the hotel can create a competitive advantage through cost reduction. The research used a qualitative research method where data was collected using interviews via email and telephone calls. The interviews were conducted with one of the hotel manager, It took a look into how the management staff can use logistics practices for cost savings.
After conducting information and interviews, the findings indicate that the logistics terms in the service sector such as the hotel are not fully and well-practiced even though some logistics terms and tools have been existing in the business structure. Therefore, this thesis research will enable the hotel management to recognize the important roles logistics plays in improving a business.
The purpose of the thesis was to find out how logistics practices can be implemented in the service industry, taking new Fairmount hotel as the case study by focusing on how the hotel can create a competitive advantage through cost reduction. The research used a qualitative research method where data was collected using interviews via email and telephone calls. The interviews were conducted with one of the hotel manager, It took a look into how the management staff can use logistics practices for cost savings.
After conducting information and interviews, the findings indicate that the logistics terms in the service sector such as the hotel are not fully and well-practiced even though some logistics terms and tools have been existing in the business structure. Therefore, this thesis research will enable the hotel management to recognize the important roles logistics plays in improving a business.