Worry Management : a Future-Oriented Management Innovation of Wellbeing Services

Abstract

The context of the work is wellbeing services and their development work both at system level as well as at service experience level. This means that both providers ́ and customers ́ viewpoints are considered and the holistic view is seen as a dynamic system. The concept called Worry Management is a management innovation in the field of visionary leadership. The research design includes interdisciplinary elements from societal, economic, technological and political sciences and the empirical research consists of the study fulfilled in 2015-1016 in Porvoo City region. The group of actors participated to this process consisted of representatives from Porvoo City, Save the Children Association, Experience experts, Mental Health Association, childrens ́ Day Care, Matural Clinic as well as private companies from the field of child protection services.