Asiakkaiden kokemuksia Tampereen Teiskon perhetyön ja kotipalvelun saatavuudesta

Abstract

Tämän opinnäytetyön tarkoitus oli selvittää Tampereen Teiskon alueen perhetyötä sekä kotipalvelua käyttävien henkilöiden kokemuksia palvelun saatavuudesta. Tampereella perhetyö on subjektiivinen oikeus ja yleistä sosiaalityötä. On kiinnostava kysymys toteutuuko se niin kuin pitäisi. Selvitin asiaa Tampereen Teiskossa, jossa asuu monilapsisia perheitä, joille perhetyön tai kotipalvelun avun saanti on tärkeää. Perehdyin myös vanhusten kotipalvelun avunsaantiin ollessani mukana kotipalvelun työntekijän mukana. Tutkimus on kvalitatiivinen. Aineisto koostuu puolistrukturoiduista haastatteluista sekä havainnoinnista ollessani mukana kotipalvelun työntekijän mukana perheissä sekä vanhusten kotona. Perheiden haastatteluista ilmenee että asiakkaat tarvitsisivat useammin ja monipuolisempaa perhetyön ja kotipalvelun apua kuin mitä nyt on heille ollut saatavilla. Etenkin avunsaanti Tampereen kaupungin perhetyöstä on koettu suhteellisen hankalaksi. Yksityisen kotipalvelun saamisen mahdollisuus on auttanut näitä haastattelemiani perheitä ja vanhuksia.

The purpose of this thesis was to record the experiences of people using family work and home service in Tampere Teisko area. In Tampere, family work is a subjective privilege, but it does not always work like it is supposed to. This is why Teisko area, where there are substantial number of families with multiple children who need assistance, was chosen as a subject for THIS study. The ways the elderly people were receiving the assistance, was also examined. The study is qualitative. It is comprised of the interviews, as well as the researcher´s observations when working as a family worker and following the daily routine in different families and at elderly people´s homes. The interviews are semi-structured by nature, which provides the respondents with a possibility to express their opinions. The main method of the study was interviewing. The respondents are the ones who use Tampere home service or a private service. They were found through a private home service. THE Interviews were made using a relevant form. Questions were made one at the time, and the respondent was given a chance to ask for clarification of the questions, if needed. The results were written down in the interview form. The respondents were also given a chance to express their own opinions. The results show that in Tampere Teisko area there is a number of families who are in need of more comprehensive and frequent assistance than what is available now. In Teisko, help is required for the same reasons as in Tampere, there is a number of families with multiple children, and who find getting through the daily routines challenging. The families, who were the subject of the study, had parents working shift work as well as parents suffering from physical or mental incapability. Teisko is far away from Tampere centre, the roads are in poor shape and public transport from Tampere to Teisko is inadequate, which makes getting help difficult.The number of elderly people is increasing, so the need for private home service is rising also in the rural areas. Getting assistance from Tampere family work has been found peculiarly difficult. The change to use a private family work has helped a few families as well as some elderly people.