Applying Lean Six Sigma to Optimise the B2B Order Fulfilment Process of Electronics in Europe.
Burnage, Adam (2017)
Haaga-Helia ammattikorkeakoulu
2017
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017120619989
https://urn.fi/URN:NBN:fi:amk-2017120619989
Tiivistelmä
This project based thesis will assess and optimise the B2B order fulfilment process of elec-tronics in Europe. This study, which is based on the application of Lean Six Sigma process improvement methodologies, focuses on how these ideas and tools can be used to in a real business case. The ideas of Lean Six Sigma, order fulfilment and change management are discussed from a theoretical perspective before moving onto the empirical study.
The focal company Secretive Electronics Producer (whose name is altered for confidentiality reasons), was studied using a mix of exploratory research, qualitative research of customer viewpoints and quantitative data analysis. The chapters of this study were based on the DMAIC project management framework. The outcomes of the project consist of; an analysed database of the current performance that outlines the root cause, as well as improvement ideas that were introduced and tested, and recommendations for maintaining and further implementing/improving the proposed solutions.
The focal company Secretive Electronics Producer (whose name is altered for confidentiality reasons), was studied using a mix of exploratory research, qualitative research of customer viewpoints and quantitative data analysis. The chapters of this study were based on the DMAIC project management framework. The outcomes of the project consist of; an analysed database of the current performance that outlines the root cause, as well as improvement ideas that were introduced and tested, and recommendations for maintaining and further implementing/improving the proposed solutions.