Implementation of the enterprise system in a family-sized retail enterprise
Chumakova, Anastasia (2018)
Haaga-Helia ammattikorkeakoulu
2018
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018052610394
https://urn.fi/URN:NBN:fi:amk-2018052610394
Tiivistelmä
The primary purpose of this thesis was to select an appropriate enterprise system for a small local chain of stores that is managed by one family. Besides, recommendations concerning the deployment of the chosen system were planned to be provided. The system was selected, and advice on its implementation was given based on applied theories and the results of primary and secondary research.
The author applied different techniques for data collection. Face-to-face interviews were used to collect information about the owner’s preferences for the enterprise system to be selected and deployed. Employees were asked different questions that were aimed to identify gaps and imperfections in the company’s business processes that could be corrected with the help of the implemented enterprise system. Desktop studies were used to review existing ERP systems for small-sized retail companies. The collected data was analysed by content analy-sis technique.
During the research process, it has become clear that a cloud-based system is the most op-timal solution for small-sized retail companies. Thus, only such ERP system was considered in the further research steps. The system was chosen by using predefined criteria. Retailcloud was identified as the best choice out of the reviewed cloud-based ERP systems for the very small-sized retail enterprise. The required actions for its installation were outlined in the report. Recommendations for the next implementation steps such as customisation, data transfer, training, testing, and going live, were provided as well.
The research showed that the implementation of an enterprise system is possible even in tiny companies. Moreover, it demonstrated that this process requires thorough planning of each phase to make the adoption successful and less pricey.
The author applied different techniques for data collection. Face-to-face interviews were used to collect information about the owner’s preferences for the enterprise system to be selected and deployed. Employees were asked different questions that were aimed to identify gaps and imperfections in the company’s business processes that could be corrected with the help of the implemented enterprise system. Desktop studies were used to review existing ERP systems for small-sized retail companies. The collected data was analysed by content analy-sis technique.
During the research process, it has become clear that a cloud-based system is the most op-timal solution for small-sized retail companies. Thus, only such ERP system was considered in the further research steps. The system was chosen by using predefined criteria. Retailcloud was identified as the best choice out of the reviewed cloud-based ERP systems for the very small-sized retail enterprise. The required actions for its installation were outlined in the report. Recommendations for the next implementation steps such as customisation, data transfer, training, testing, and going live, were provided as well.
The research showed that the implementation of an enterprise system is possible even in tiny companies. Moreover, it demonstrated that this process requires thorough planning of each phase to make the adoption successful and less pricey.