Courier's Usability Assessment : A case of Wolt Partner App, Finland
Esapa, Eric (2018)
Haaga-Helia ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018053011144
https://urn.fi/URN:NBN:fi:amk-2018053011144
Tiivistelmä
The Objective of this research was to find out Couriers users experience with the Wolt partner Application with in the Helsinki Region and to understand what conditions and situations these couriers undergo to perform their job using this App. A number of questions were tested to verify how users feel using this app some of which are; the app is a quick site, easy to use (users friendly), beautifully design app, very efficient, allow for rapid recovery, easy to remember, tasks are completed easily, easy to find buttons, ready help available, the is clear communication and available feedback, error correction and prevention, consistency, easy to navigate, visibility recognition and continuous update and improvement.
The theoretical framework was based on literature of Introduction to Usability, Users experience. The empirical studies was conducted through well-structured questions which were asked to couriers during testing of the app as they were working using the wolt app. the research method use was both qualitative and quantitative with additional information gathered from wolt management, their website and other internet sources.
The finding indicate shows that the app is well liked by couriers, easy to use, consistent, effctive, users friendly, less streeful perform its purpose for which is was make absolutely well. Couriers are satisfy with the app however this are certain improvement they would love to see in the future. they intend to see features that can help they locate othe couriers, park easily, rduce ticket fines, amd know the exact moments when food is ready at the resturants
In conclusion there is always a room for improvement of the app mostly due to the rapid and short life cycle of app in this new technological times and the rapid expansion of the company world wide, therefore this conduct has to conduct regular user experiece research to keep them aware of users desire and update the app to remain obsolute in the market and compete better with the highly competative tech market
The theoretical framework was based on literature of Introduction to Usability, Users experience. The empirical studies was conducted through well-structured questions which were asked to couriers during testing of the app as they were working using the wolt app. the research method use was both qualitative and quantitative with additional information gathered from wolt management, their website and other internet sources.
The finding indicate shows that the app is well liked by couriers, easy to use, consistent, effctive, users friendly, less streeful perform its purpose for which is was make absolutely well. Couriers are satisfy with the app however this are certain improvement they would love to see in the future. they intend to see features that can help they locate othe couriers, park easily, rduce ticket fines, amd know the exact moments when food is ready at the resturants
In conclusion there is always a room for improvement of the app mostly due to the rapid and short life cycle of app in this new technological times and the rapid expansion of the company world wide, therefore this conduct has to conduct regular user experiece research to keep them aware of users desire and update the app to remain obsolute in the market and compete better with the highly competative tech market