Transition of the Travel Management Process – Traveller as the Travel Booker in the Ministry of Defence of Finland
Raivio, Emma (2018)
Haaga-Helia ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018060112003
https://urn.fi/URN:NBN:fi:amk-2018060112003
Tiivistelmä
In this research the Ministry of Defence’s travellers’ and travel assistants’ thoughts and feelings about the current travel booking process, self-booking and upcoming changes within the travel management are described. This research describes also how changes were executed in other organisations and what experiences do other business travellers have from similar changes. Additionally, Amadeus cytric Travel & Expense Quick Cards were reviewed by the Ministry’s travellers and the comments are described in this paper.
The target of this thesis was to create a general recommendation for the Ministry of Defence on how to successfully execute the transition process of a new travel booking system by describing what things should be taken into consideration. The recommendation was created based on the theoretical framework and on the findings of the interviews.
The research was conducted between January 2018 and May 2018 and it was commissioned by The Ministry of Defence of Finland. The theoretical framework is business travel & tourism, business travel management and organisational change, including the concepts of change management and change communication.
The research method was a semi-structured qualitative interview. Benchmarking with other organisations was also done with semi-structured qualitative interviews.
The Ministry of Defence’s travellers seem ready to make bookings themselves if the process is simple and the booking tool is fast, intuitive, easy to use and support is available when needed. The most important single factor in the transition process is communication. Without proper planning and implementation of communication the process will most likely fail.
The target of this thesis was to create a general recommendation for the Ministry of Defence on how to successfully execute the transition process of a new travel booking system by describing what things should be taken into consideration. The recommendation was created based on the theoretical framework and on the findings of the interviews.
The research was conducted between January 2018 and May 2018 and it was commissioned by The Ministry of Defence of Finland. The theoretical framework is business travel & tourism, business travel management and organisational change, including the concepts of change management and change communication.
The research method was a semi-structured qualitative interview. Benchmarking with other organisations was also done with semi-structured qualitative interviews.
The Ministry of Defence’s travellers seem ready to make bookings themselves if the process is simple and the booking tool is fast, intuitive, easy to use and support is available when needed. The most important single factor in the transition process is communication. Without proper planning and implementation of communication the process will most likely fail.