An initial framework for open service innovation adopting digital co-creation

Abstract

The aim of this paper is to build an initial framework to support an enhancement of organisations’ open service innovation by adopting digital co-creation activities. In order to do so, this paper first discusses the nature of the open innovation (OI) and service innovation. Secondly, the question of how digital co-creation might be helpful for organisations in service innovation with an OI approach will be introduced. Thirdly, the paper synthesises OI and service innovation into Open Service Innovation (OSI) after which the research method and research results are presented: eight case studies of Finnish service organisations which led to an initial framework. The main findings are: (1)A systematic process is an enabler to OI and in co-creation, (2) Abarrier to OI and co-creation is traditionally-operating model/closedinnovation culture.