Towards paradigm shift in public sector innovation
Kauppinen, Sami; Luojus, Satu; Tähtinen, Lassi (2018)
European Academy of Management
Julkaisun pysyvä osoite on
Societal challenges, together with decreasing public finance, require a new approach to public administration practices. This study is focused on citizen co-creation in the context of public sector innovation. The aim of the study is to find out how could citizens be bettter engaged in designing of public services and what does that require from the public sector innovation process. The paper argues that service design and current public sector innovation have a similar ethos. Service design approach can be utilised to include citizens in public sector innovation process. This makes service design as a practical tool in public sector innovation process. The research data was collected during the three case studies of the WeLive project that applied service design involving the citizens in the development of digital public services. The findings indicate that service design can contribute to the empowerment and sustainable development of the citizen-driven service innovation in public sector.