Multiculturalism in the Recruitment Process of a Finnish Hotel Group
Teräväinen, Sofia (2018)
Teräväinen, Sofia
Haaga-Helia ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018103116475
https://urn.fi/URN:NBN:fi:amk-2018103116475
Tiivistelmä
Recruitment is an important process of a company’s operation and it can easily make or break it. Highly motivated and talented staff play a huge role in a company’s success, so recruitment should be a carefully planned out process to sort out the stars among the crowds. Talent can be found anywhere around the world, from any nationality and from any background. So how has the Finnish Hospitality Industry sorted out the talent for their hotel staff?
This thesis is a qualitative research of the recruitment of multicultural employees in a Hotel Group in Finland. The purpose of this thesis is to research Front Office Managers’ conceptions on multicultural candidates in the recruitment and selection processes. In addition to the Front Office Managers, the Human Resources Administrator of the Hotel Group was interviewed to give a wider perspective on the hotel group’s recruitment process and how they have taken into consideration multiculturality among their hotels.
There were 4 research questions. What kind of changes has the industry went through and what kind of changes are expected in the future? What attributes and qualifications are required for a position of a Front Desk Agent? What are the recruitment processes and selection methods leading to the decision of hiring a new employee? What are the ad- vantages and challenges of having a multicultural team?
The theoretical part focuses on first studying multiculturalism in Finland and the qualities and attributes of a multicultural workforce. It will also explain recruitment processes and selection techniques and have a look on some studies made among immigrants who are applying for jobs. The empirical research was implemented by doing qualitative semi-structured interviews among Front Office Managers of a Finnish Hotel Group. All together five managers were interviewed from four units of the Hotel Group. In addition, the Human Resources Administrator was interviewed to get a bigger picture of the concern’s recruitment processes.
The research suggests that the conceptions of the Front Desk Managers were neutral on the subject. However, the current Front Desk teams consisted mostly of Finnish employees. Most managers would be open to a more multicultural team but in order for that some changes should be made in the qualifications needed for the job position.
This thesis is a qualitative research of the recruitment of multicultural employees in a Hotel Group in Finland. The purpose of this thesis is to research Front Office Managers’ conceptions on multicultural candidates in the recruitment and selection processes. In addition to the Front Office Managers, the Human Resources Administrator of the Hotel Group was interviewed to give a wider perspective on the hotel group’s recruitment process and how they have taken into consideration multiculturality among their hotels.
There were 4 research questions. What kind of changes has the industry went through and what kind of changes are expected in the future? What attributes and qualifications are required for a position of a Front Desk Agent? What are the recruitment processes and selection methods leading to the decision of hiring a new employee? What are the ad- vantages and challenges of having a multicultural team?
The theoretical part focuses on first studying multiculturalism in Finland and the qualities and attributes of a multicultural workforce. It will also explain recruitment processes and selection techniques and have a look on some studies made among immigrants who are applying for jobs. The empirical research was implemented by doing qualitative semi-structured interviews among Front Office Managers of a Finnish Hotel Group. All together five managers were interviewed from four units of the Hotel Group. In addition, the Human Resources Administrator was interviewed to get a bigger picture of the concern’s recruitment processes.
The research suggests that the conceptions of the Front Desk Managers were neutral on the subject. However, the current Front Desk teams consisted mostly of Finnish employees. Most managers would be open to a more multicultural team but in order for that some changes should be made in the qualifications needed for the job position.