Identification of factors causing high employee turnover in hospitality : Case Lotte Hotel Saint Petersburg

Abstract

The consultancy report aims to investigate the main causes of high employee turnover in a new five start hotel in Saint Petersburg, Russia. The primary data was collected with a qualitative method through semi structured interviews with employees of Front Office team and representatives from middle management. The research focuses on the employment turnover in Front Office department. The report is based on the analysis of the available scholars for modern HRM practices in hospitality and it explains Russian and Korean differences in organizational culture with support of Hofstede theories.