Haku
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How ethnic restaurants’ product and service quality effects customer satisfaction : A study on Indian sub-continental restaurants in Lappeenranta
(2019)
The purpose of this thesis report was to carry out a research on how ethnic restaurants’ product and service quality effects customer satisfaction while it comes to restaurants specialised on Indian sub continental cuisine. ...
Customer satisfaction and service development for tour operator La Moet Phuket
(2019)
The purpose of this thesis was to study La Moet Phuket operations to find out customer satisfaction and to find out how service and tour products could be developed. The idea was to find out how satisfied customers are in ...