Customer satisfaction with the Solo Sokos Hotel Torni’s sauna and gym facilities and the development ideas
Laurila, Fanny (2018)
Laurila, Fanny
Haaga-Helia ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018121020750
https://urn.fi/URN:NBN:fi:amk-2018121020750
Tiivistelmä
Solo Sokos Hotel Torni, Tampere is a newish hotel in the middle of the Tampere, and it is always on top five hotels in the city. The gym and sauna reviews are the weak point of the hotel, and they decrease the overall review points.
This thesis includes studies about the customer satisfaction in a gym overall, and this par-ticular gym, with two different surveys. The development idea in based on these results. I got eighty-four answers from traditional gym, and two hundred and nine answers from Torni gym. The purpose of this work is to develop the Solo Sokos Hotel Torni’s gym and sauna facilities so on, that they would get more positive feedback.
My commissioner Solo Sokos Hotel Torni’s Hotel Manager Eveliina Jokinen, Solo Supervi-sor and I discussed about the thesis topics, and this was the most relevant and valuable at the moment. This thesis is research and problem oriented, using a qualitative research.
The relevance of this topic is huge for the hotel, with important service planning and service design. Optimizing the hotel’s services to fit each different customer segment’s needs in-cludes a gym that should be versatile. The service planning is crucial when competing about the customers, and the ways to offer services better and different ways as the others. Good services make the profit, and is seen on the amount of the customers, and the reve-nue for the hotel. Also, the customer satisfaction with the decoration and additional extras are to be researched and developed.
This thesis is oriented to give the development suggestion for the hotel, and it is important to get different kind of research results from the actual customers. The research is imple-mented with two quantitate questionnaires.
This thesis includes studies about the customer satisfaction in a gym overall, and this par-ticular gym, with two different surveys. The development idea in based on these results. I got eighty-four answers from traditional gym, and two hundred and nine answers from Torni gym. The purpose of this work is to develop the Solo Sokos Hotel Torni’s gym and sauna facilities so on, that they would get more positive feedback.
My commissioner Solo Sokos Hotel Torni’s Hotel Manager Eveliina Jokinen, Solo Supervi-sor and I discussed about the thesis topics, and this was the most relevant and valuable at the moment. This thesis is research and problem oriented, using a qualitative research.
The relevance of this topic is huge for the hotel, with important service planning and service design. Optimizing the hotel’s services to fit each different customer segment’s needs in-cludes a gym that should be versatile. The service planning is crucial when competing about the customers, and the ways to offer services better and different ways as the others. Good services make the profit, and is seen on the amount of the customers, and the reve-nue for the hotel. Also, the customer satisfaction with the decoration and additional extras are to be researched and developed.
This thesis is oriented to give the development suggestion for the hotel, and it is important to get different kind of research results from the actual customers. The research is imple-mented with two quantitate questionnaires.