Knowledge, Information and Quality in Organizations : Case: Developing an Interest Group Information Database for Tampereen Logistiikka
Vartiainen, Katriina (2010)
Tampereen ammattikorkeakoulu
2010
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010053111061
https://urn.fi/URN:NBN:fi:amk-2010053111061
Tiivistelmä
The project of developing an interest group information database was initiated by the client, Tampereen Logistiikka, as they felt the need for a centralized interest group information and feedback management tool. The theoretical framework of the relationship between knowledge, information and quality in organizations was formed, as the issue became topical during the project.
The aim of the work was to design a database system and user interface for managing interest group information and sent and received feedback. The feedback system was also going to be implemented as a part of the quality management system of the client. The aim of the thesis was to show that knowledge, information and quality in organizations are interlinked with each other, and that database system development is related to the overall organizational information and knowledge practices.
The project starting point was outlined by researching contemporary literature and other written material in the field of database development. Several client interviews and group discussions were carried out throughout the project to define the scope and requirements. As the work progressed, material from the fields of knowledge, information and quality management was included to form the theoretical framework.
By the end of the project the pilot version of the database system was finalized and brought into production. Further development of the system is likely to take place in the future. As a result of the literature study, it can be concluded that good information and knowledge management practices are a requirement for high quality in organizations.
The aim of the work was to design a database system and user interface for managing interest group information and sent and received feedback. The feedback system was also going to be implemented as a part of the quality management system of the client. The aim of the thesis was to show that knowledge, information and quality in organizations are interlinked with each other, and that database system development is related to the overall organizational information and knowledge practices.
The project starting point was outlined by researching contemporary literature and other written material in the field of database development. Several client interviews and group discussions were carried out throughout the project to define the scope and requirements. As the work progressed, material from the fields of knowledge, information and quality management was included to form the theoretical framework.
By the end of the project the pilot version of the database system was finalized and brought into production. Further development of the system is likely to take place in the future. As a result of the literature study, it can be concluded that good information and knowledge management practices are a requirement for high quality in organizations.