Co-designing Employment Service with Immigrants : case: Espoo Competence Center
Maow, Abdirashid A. (2018)
Lataukset:
Maow, Abdirashid A.
Turun ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018121721868
https://urn.fi/URN:NBN:fi:amk-2018121721868
Tiivistelmä
This study was carried out to investigate the conditions of the unemployed immigrants in Espoo, and the factors behind their unemployment. The study's research questions were (1) What employment services do immigrants of Espoo City need? (2) How can the city of Espoo co-design the needed employment services with immigrants? The main objective of the thesis was co-designing models of employment services with Espoo immigrants in order to tackle the immigrants’ unemployment issue. The study was commissioned by Espoo City. The objective of the thesis was derived from the actual needs of the commissioner, and it promoted the formation of Espoo Competence Center.
Using qualitative research methods of co-creative workshops and interviews, the study collected information from the service professionals and the target group. Benchmarking was used for gathering insights about existing similar services. Ten unemployed customers were interviewed. The results of the interviews suggested that Espoo immigrants are unemployed for reasons of low of Finnish language skills, lack of vocational skills, lack of self-activation skills, lack of exploring skills and lack of work experience in Finland.
Based on the collected data from the interviewees, the researcher and the stakeholders developed services in order to find customer-oriented solutions for the problems. In order to increase the school and work opportunities for the target group, the study suggested Finnish language classes. The study suggested also assessment programs to find out the hidden talents of the immigrants. Competence developing classes were also suggested by the study in order to help the customers in getting qualifications for applying to the vocational schools.
Using qualitative research methods of co-creative workshops and interviews, the study collected information from the service professionals and the target group. Benchmarking was used for gathering insights about existing similar services. Ten unemployed customers were interviewed. The results of the interviews suggested that Espoo immigrants are unemployed for reasons of low of Finnish language skills, lack of vocational skills, lack of self-activation skills, lack of exploring skills and lack of work experience in Finland.
Based on the collected data from the interviewees, the researcher and the stakeholders developed services in order to find customer-oriented solutions for the problems. In order to increase the school and work opportunities for the target group, the study suggested Finnish language classes. The study suggested also assessment programs to find out the hidden talents of the immigrants. Competence developing classes were also suggested by the study in order to help the customers in getting qualifications for applying to the vocational schools.