How to organize working queue in forwarding department : Case: Delivery team, Metso Flow Control Oy
Paakkinen, Sampsa (2018)
Paakkinen, Sampsa
Jyväskylän ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018121722062
https://urn.fi/URN:NBN:fi:amk-2018121722062
Tiivistelmä
The thesis was assigned by the Metso Flow Control Oy. Topic of the thesis was chosen to help the company revise and develop the process of managing the working queues in the forwarding department. The goal of the study was to check how well the pro-cess follows Lean management practices and what are the key challenges and areas for development.
The study was done as an action research as the researcher was also working as mem-ber of the team having key role implementing process improvements. The data for the thesis was collected by interviewing the team members and by making continuous observations of the daily work. In addition, the process was compared to the Lean management theory to see how well it has been implemented to the practice. Focus of the thesis was on how to develop the current process and working methods and how to eliminate unnecessary waste in the process.
As a result, some suggestions for improvements were made. Main benefit of the study was to see how the current process works and if it is followed in daily work. Moreover, the study helped to find out what were the most important issues that need to be focused and how the process can be managed more effectively. The purpose of the study was to revise the process and help the team to find the key development areas and to focus on the right actions to make the team work more effective.
The study was done as an action research as the researcher was also working as mem-ber of the team having key role implementing process improvements. The data for the thesis was collected by interviewing the team members and by making continuous observations of the daily work. In addition, the process was compared to the Lean management theory to see how well it has been implemented to the practice. Focus of the thesis was on how to develop the current process and working methods and how to eliminate unnecessary waste in the process.
As a result, some suggestions for improvements were made. Main benefit of the study was to see how the current process works and if it is followed in daily work. Moreover, the study helped to find out what were the most important issues that need to be focused and how the process can be managed more effectively. The purpose of the study was to revise the process and help the team to find the key development areas and to focus on the right actions to make the team work more effective.