Using KAIZEN™ methodology to optimize process flows in an IT environment
Rühlmann, Katri-Sofia (2019)
Haaga-Helia ammattikorkeakoulu
2019
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201901121235
https://urn.fi/URN:NBN:fi:amk-201901121235
Tiivistelmä
We have all come across the results of inefficient processes. Unhappy customers, stressed colleagues, missed deadlines, and increased costs. These are just some of the problems that dysfunctional processes can create. These are issues why it's so important to improve processes continuously. Processes can be formal or just common ways of working. Formal processes (also known as procedures) are documented and have well-established steps. Informal processes are more likely to be ones that has been created by teams and organisations them self, and they may or not have been written down. Sometimes the processes are followed according to what is written and sometimes not. Often the process design does not meet the reality, or how things are conducted by people in real-life and process steps are executed as they are best seen to work. How can we improve the quality and productivity to be able to gain better value for the company?
This thesis will share insight into the KAIZEN™ methodology as one option of an standardized methodology to be used in improving overall performance of an organisation and by looking at processes and continuously developing them.
This thesis will focus on studying the process improvement activities in Company X to improve the End to End Service management lifecycle process with Company X own people and own process improvement methods. The aim of this thesis is to demonstrate how the KAIZEN™ methodology could be chosen as the one systematic way to ensure continuous improvement to improve performance part of daily operations and not as something additional or one-time effort.
Because of the study we can prove that there are areas of improvement for the Company x IT process department and commitment to the project related process improvement activities instead of having them embedded part of the daily operational tasks and as a mindset to the people working with the processes.
In conclusion the thesis will share high-level visibility into the KAIZEN™ Business system framework and some initial steps what needs to be considered when an organisation wants to consider starting to streamline, improve and standardize their way of working to improve the overall performance and quality by adapting the usage of KAIZEN™ methodology.
This thesis will share insight into the KAIZEN™ methodology as one option of an standardized methodology to be used in improving overall performance of an organisation and by looking at processes and continuously developing them.
This thesis will focus on studying the process improvement activities in Company X to improve the End to End Service management lifecycle process with Company X own people and own process improvement methods. The aim of this thesis is to demonstrate how the KAIZEN™ methodology could be chosen as the one systematic way to ensure continuous improvement to improve performance part of daily operations and not as something additional or one-time effort.
Because of the study we can prove that there are areas of improvement for the Company x IT process department and commitment to the project related process improvement activities instead of having them embedded part of the daily operational tasks and as a mindset to the people working with the processes.
In conclusion the thesis will share high-level visibility into the KAIZEN™ Business system framework and some initial steps what needs to be considered when an organisation wants to consider starting to streamline, improve and standardize their way of working to improve the overall performance and quality by adapting the usage of KAIZEN™ methodology.