| dc.description.abstract | In the next decades, the world will change more than it has changed in the last centuries. Inspiring innovations change established operations, creating new opportunities for building a sustainable and human-oriented future.
The public sector must actively seek and find its evolving role when resolving the possibilities of change for individuals, communities, companies, society and the environment. In the place of traditional, siloed and administration-based activity, we need new, open and effective ways to understand customer relationships, information and activity. Open activity strengthens participation, responsibility and trust. It clears the way for customer relationship-based services, new business operations and the new role of public operations.
In Espoo, we create new success stories by introducing different actors, operations and networks to each other. With the MakeWithEspoo methods and tools, we ensure that we do the right things with the right people at the right time, using the right competences.
As part of the MakeWithEspoo tool family, this handbook supports the creation of practices and rules for co-creation and its management. With the models, examples and tools presented in the handbook, both residents and representatives of cities, companies, communities and research, development and innovation actors can use co-creation to identify and implement solutions for current and future challenges. At the same time, actors in the urban ecosystem can find their roles in co-creation and understand how it can be best utilised for everyone’s benefit. | en |
