DEVELOPING CLEAR AND EFFICIENT DECISION-MAKING PROCESS IN MULTINATIONAL CORPORATION
Ahlgren, Jussi (2019)
2019
Kaikki oikeudet pidätetään
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201903142884
https://urn.fi/URN:NBN:fi:amk-201903142884
Tiivistelmä
The purpose of this master’s thesis was to provide answers regarding the case company’s current decision-making process. The main objective was study how to create clear responsibilities in case company’s decision-making. Other study objectives were to seek answers to questions: what the key factors behind the descending results in decision-making responsibilities in case company were and why isn’t the decision-making transparent and how to improve it.
The theoretical part of the thesis focused on decision-making process. Besides decision-making itself the theory reviewed change management, matrix management and organizational communication, including knowledge management and advanced ICT services. All the elements were relevant to the subject. The framework indicates the relations between all the relevant aspects regarding efficient decision-making process.
The core of the empirical part of this thesis is framed on the results of a survey conducted in the case company. The survey measured the current state of the decision-making process in case company. The survey was designed in the way it covered all the elements regarding decision-making process, in order to receive deeper knowledge of the weak spots in current state of decision-making.
The results of this research endorsed the fact that the case company’s decision-making process is in need of developing. The three lowest points in the decision-making survey were all strongly related to change management. The time table of the low results in decision-making process survey refers that the weakest points are during and after the decision has been made.
The research was extremely topical for the case company and throughout the research process it was highly supported by the personnel of the entire Oras Group. Without the outstanding supportiveness and patience by the company, this research wouldn’t been as successful as it was. With this research the company was able to start developing its decision-making elements towards more efficient decision-making.
The theoretical part of the thesis focused on decision-making process. Besides decision-making itself the theory reviewed change management, matrix management and organizational communication, including knowledge management and advanced ICT services. All the elements were relevant to the subject. The framework indicates the relations between all the relevant aspects regarding efficient decision-making process.
The core of the empirical part of this thesis is framed on the results of a survey conducted in the case company. The survey measured the current state of the decision-making process in case company. The survey was designed in the way it covered all the elements regarding decision-making process, in order to receive deeper knowledge of the weak spots in current state of decision-making.
The results of this research endorsed the fact that the case company’s decision-making process is in need of developing. The three lowest points in the decision-making survey were all strongly related to change management. The time table of the low results in decision-making process survey refers that the weakest points are during and after the decision has been made.
The research was extremely topical for the case company and throughout the research process it was highly supported by the personnel of the entire Oras Group. Without the outstanding supportiveness and patience by the company, this research wouldn’t been as successful as it was. With this research the company was able to start developing its decision-making elements towards more efficient decision-making.