Internal communication problems in a multinational company Lamor Group

Abstract

The subject of this Bachelor’s Thesis is internal communication at Lamor Group. The aim of the research was to find out how satisfied the personnel of Lamor companies is with internal communication, what matters the personnel would like to receive more information on, what are communication channels preferred to use and finding possible suggestions for improvement organizational internal communication in the company. Lamor is a family owned Finnish company founded in 1982, which specializes in environmental technology. The company is a market leader at the moment. It has a strong economical and financial position. It is a dynamically growing company which employs at the moment 67 persons. The theoretical part of the thesis consists of general information on organizational communication, internal communication, three basic theories of communication (Laswell’s Theory on Affectivity of communication, Shannon’s and Weaver’s Mathematical Theory of Communication and Newcomb’s Minimal A-B-X System), forms and channels of internal communication and problems in communication caused my multiculturalism. The empirical part is carried out by a qualitative research using a questionnaire. The number of returned questionnaires was 40 from the total 67 distributed. The research results show that the personnel of Lamor Group are not quite satisfied with the current internal communication.