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Analyzing and optimizing the order process at the freight forwarder
Wang, Yi (2010)
Jyväskylän ammattikorkeakoulu
2010
All rights reserved
Julkaisun pysyvä osoite on
http://urn.fi/URN:NBN:fi:amk-2010061011976
http://urn.fi/URN:NBN:fi:amk-2010061011976
Tiivistelmä
This thesis is based on the current order process at Panalpina World Transport (PRC) LTD, Chengdu branch. The aim of this thesis was to carry out a research on analyzing the order process and the existing problems of this process at the Panalpina Chengdu branch as well as to propose some improvement approaches.
The research method was qualitative due to the nature of the order process. A survey about the order process of Panalpina Chengdu branch was carried out to get opinions of internal employees, agents and customers. The background knowledge and the analyzing tools in the study were acquired mainly from literature, internal interviews and internet.
The research showed not only the insufficiency of the Panalpina Chengdu branch in using the existing information systems but also several weak points in current order process. The activities and problems involved in each step of the order process at the Panalpina Chengdu branch are clearly described. The usage of several analyzing tools helps to critically point out flaws in the current order process. Modifying the information flow, drawing up a standard booking format and integrating different information systems by the SAP system were suggested to improve current order process. Several recommendations concerning the operation and technology were also proposed.
With the help of this bachelor’s thesis, the company can have some support information to develop its order process.
The research method was qualitative due to the nature of the order process. A survey about the order process of Panalpina Chengdu branch was carried out to get opinions of internal employees, agents and customers. The background knowledge and the analyzing tools in the study were acquired mainly from literature, internal interviews and internet.
The research showed not only the insufficiency of the Panalpina Chengdu branch in using the existing information systems but also several weak points in current order process. The activities and problems involved in each step of the order process at the Panalpina Chengdu branch are clearly described. The usage of several analyzing tools helps to critically point out flaws in the current order process. Modifying the information flow, drawing up a standard booking format and integrating different information systems by the SAP system were suggested to improve current order process. Several recommendations concerning the operation and technology were also proposed.
With the help of this bachelor’s thesis, the company can have some support information to develop its order process.