Logistics system and process in express delivery service companies
Zhu, Hanzheng (2010)
Jyväskylän ammattikorkeakoulu
2010
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010060711605
https://urn.fi/URN:NBN:fi:amk-2010060711605
Tiivistelmä
Express delivery services (EDS), as a young industry, are currently experiencing a rapid growth to fulfill the increasing demand. With the aims of being fast, safe, controllable and traceable, EDS companies have developed a quite different logistics network and systems in their logistics process. The purpose of this study was to describe EDS network models, like the spoke-hub paradigm, as well as the way of EDS processing. It was also studied how much of advanced and automated technologies and methods, like geographical information system, are used for optimizing the network, accelerating the delivery speed and improving services. The whole logistics chain of EDS was to be presented in this thesis.
Express Mail Service (EMS), a large Chinese express delivery corporation, plays an important role in this market. Its significant part, EMS of China Post corporation, is now experiencing hard competition. This thesis went deeper inside the Chinese EMS company and found reasons that have led to competitive advantages and weaknesses through using the SWOT analysis. The research material included a lot of information and data from EMS company and its market and from the author’s internship experience.
As a result, it can be stated that the Chinese EMS company should become more independent and keep learning from foreign EDS companies and adopt a differentiated strategy based on its advantage in the domestic network. In the end, development suggestions to improve the company’s network and services and conquer the current challenges are given. The clients expect faster, safer and more reliable EDS services with a good customer service to meet their different requirements and growing demand.
Express Mail Service (EMS), a large Chinese express delivery corporation, plays an important role in this market. Its significant part, EMS of China Post corporation, is now experiencing hard competition. This thesis went deeper inside the Chinese EMS company and found reasons that have led to competitive advantages and weaknesses through using the SWOT analysis. The research material included a lot of information and data from EMS company and its market and from the author’s internship experience.
As a result, it can be stated that the Chinese EMS company should become more independent and keep learning from foreign EDS companies and adopt a differentiated strategy based on its advantage in the domestic network. In the end, development suggestions to improve the company’s network and services and conquer the current challenges are given. The clients expect faster, safer and more reliable EDS services with a good customer service to meet their different requirements and growing demand.