DEVELOPMENT SERVICE TO THE FINANCIAL AND ADMINISTRATION DEPARTMENTS – RESEARCHING AND DESIGNING AN IDEA TO SERVICE
Loponen, Heli (2019)
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019052111097
https://urn.fi/URN:NBN:fi:amk-2019052111097
Tiivistelmä
The purpose of this thesis is to clarify the need for the service idea and help designing
and defining the service so it could be sold to the companies. The service idea is to
produce a development service to the financial and administration departments and
with this service help companies through the changes now and at the future. The main objectives for this thesis are 1) what kind of existing research supports the service idea?, 2) how to define the service?, 3) what benefits can this service provide?, 4) is there a need for the service?.
Theoretical part showcases facts and theories behind the service idea and also some
theoretical framework for service productisation process. Main changes in business
world are related to globalisation and digitalisation - which are one of the main concepts of this study. Empirical part showcases results about questionnaire for office
workers about their working environment and their thoughts about development needs and this service. An example company was used as a case study with a real life development project to support the service idea in practical use.
This thesis shows that there have been, and is going to be, a lot of changes in business world and there might be a potential markets to the service idea because main barriers for development work in companies is lack of time and knowhow- which make outsourcing the development work reasonable. The biggest challenge is how to sell the service to the markets; how to define and design the service so it’s possible to succeed in selling. This thesis will give valuable information about target markets and showcases the need of this kind of service. Thesis also shows a draft of service description.
and defining the service so it could be sold to the companies. The service idea is to
produce a development service to the financial and administration departments and
with this service help companies through the changes now and at the future. The main objectives for this thesis are 1) what kind of existing research supports the service idea?, 2) how to define the service?, 3) what benefits can this service provide?, 4) is there a need for the service?.
Theoretical part showcases facts and theories behind the service idea and also some
theoretical framework for service productisation process. Main changes in business
world are related to globalisation and digitalisation - which are one of the main concepts of this study. Empirical part showcases results about questionnaire for office
workers about their working environment and their thoughts about development needs and this service. An example company was used as a case study with a real life development project to support the service idea in practical use.
This thesis shows that there have been, and is going to be, a lot of changes in business world and there might be a potential markets to the service idea because main barriers for development work in companies is lack of time and knowhow- which make outsourcing the development work reasonable. The biggest challenge is how to sell the service to the markets; how to define and design the service so it’s possible to succeed in selling. This thesis will give valuable information about target markets and showcases the need of this kind of service. Thesis also shows a draft of service description.