Redesign International Business Coordination process at ANABIO with the help of a technological tool
Nguyen, Mai (2019)
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019061316834
https://urn.fi/URN:NBN:fi:amk-2019061316834
Tiivistelmä
This thesis was done for ANABIO, a Vietnamese small company, with growth prospect in international business. The company’s vision of “grow big while remain small” reflects ambition of growth and aim of operational effectiveness. International business coordination (IBC), a backbone function, has shown inefficiencies, in its process and current management tool, especially in the light of growing business.
The thesis aimed at redesigning IBC process, using process modelling method and taking advantage of low-cost technology, to enable efficient and effective use of resources, contributing with the overall vision of “grow big while remain small”.
The thesis takes an empirical and normative approach to research. It employed case study as the research strategy. Data was collected through document analysis, observation, work discussions and “field” notes.
The thesis conducted a systematic review of the current IBC process and designed a target process using process modelling and process mapping. Under Technology Acceptance Model (TAM) and Do-It-Yourself (DIY) model, Access is chosen to develop an application as the new data management tool, supporting the designing and implementing the target process.
Using process modelling method and process mapping technique for process improvement, the thesis revealed different types of waste in the current process and proposed actions to be done through a redesigned process and a new technological tool. Due to time limitation, limited pilot and tests of the redesigned process and the new tool have been carried out. It was shown that wastes can be eliminated or removed to improve efficiency and effectiveness of IBC process to meet the company’s overall objectives. The application contributes through its aid in coordinating IBC process and providing information for management decision making.
The thesis aimed at redesigning IBC process, using process modelling method and taking advantage of low-cost technology, to enable efficient and effective use of resources, contributing with the overall vision of “grow big while remain small”.
The thesis takes an empirical and normative approach to research. It employed case study as the research strategy. Data was collected through document analysis, observation, work discussions and “field” notes.
The thesis conducted a systematic review of the current IBC process and designed a target process using process modelling and process mapping. Under Technology Acceptance Model (TAM) and Do-It-Yourself (DIY) model, Access is chosen to develop an application as the new data management tool, supporting the designing and implementing the target process.
Using process modelling method and process mapping technique for process improvement, the thesis revealed different types of waste in the current process and proposed actions to be done through a redesigned process and a new technological tool. Due to time limitation, limited pilot and tests of the redesigned process and the new tool have been carried out. It was shown that wastes can be eliminated or removed to improve efficiency and effectiveness of IBC process to meet the company’s overall objectives. The application contributes through its aid in coordinating IBC process and providing information for management decision making.