Creating an Internal Communications Development Plan for Sandvik Mining and Construction
Lahtinen, Karoliina (2010)
Tampereen ammattikorkeakoulu
2010
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010121518361
https://urn.fi/URN:NBN:fi:amk-2010121518361
Tiivistelmä
This study was created for the needs of the Global Communications department of a global mining and construction company Sandvik Mining and Construction. The internal campaign about a new concept Commitment and Responsibility created for promoting the environmental, health and safety work of the company needed a follow up, which was implemented as the employee survey in this thesis.
The objective was to find the communication gaps and critical points in the internal communication process and create a development plan. The study methods were an employee survey and interviews. The analysis should create discussion in the communication department and the techniques should be executable.
The communication gaps and the development needs were allocated as problems in organizing the work in decentralized projects, communication channels development, noticing the regional variation and the attitude towards employee’s activeness in information search. The study results were presented to the communication manager and discussed to further develop the implementation of the presented development suggestions.
The objective was to find the communication gaps and critical points in the internal communication process and create a development plan. The study methods were an employee survey and interviews. The analysis should create discussion in the communication department and the techniques should be executable.
The communication gaps and the development needs were allocated as problems in organizing the work in decentralized projects, communication channels development, noticing the regional variation and the attitude towards employee’s activeness in information search. The study results were presented to the communication manager and discussed to further develop the implementation of the presented development suggestions.