Managing Hotel’s Operation in Viet Nam in Global Economic Crisis : A case study on cost reduction in hotel

Abstract

The aim of the research for this thesis is to find out the costs which can be reduced in hotels in Vietnam to copes with difficulties and challenges from the global economic crisis. The idea is to find out what kinds of cost can be reduced and how they are reduced to minimize expenditures of hotel, how the costs reduction affect quality of hotel’s products and services. In order to achieve goals of the research, two structure telephone interviews were conducted in a case study in the Huu Nghi hotel in Vietnam. The qualitative method was applied to collect opinion of a loyal guest and secondary data from the hotel’s vice manager. The collected data were analyzed with comparison to previous studies which illustrated by table and figure graphs. The results show that hotel can reduce such as marketing cost, employee cost, water cost, energy cost, material waste cost, food & beverage cost, purchasing cost. Hotel’s cost reduction can lessen its quality.This research concludes that almost costs can be reduced in hotel operation but affect the quality of hotel’s product and service.