Factors influencing voluntary employee turnover in property services : case company X
Ouko, Brian Ochieng (2019)
Ouko, Brian Ochieng
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019100319506
https://urn.fi/URN:NBN:fi:amk-2019100319506
Tiivistelmä
This study investigates factors that influence voluntary employee turnover in cleaning case company X and provides indications from the employees’ perspectives. The author also looked into best human resource management practices that can be applied to enhance employee retention in Company X.
The research methodology applied in this thesis is qualitative research method and data collection featured conducting in-depth interview of frontline cleaning employees of company X. Additionally, the researcher participants’ observation also allowed for further insight and deeper understanding of the phenomenon.
The findings from the case analysis identify issues around the unrewarding and challenging aspects of the cleaning job, relating to varying working hours, lack of professional developments and daily stress and pressure from the working place. Another major cause of employee turnover is the leadership feature which is considered unresponsive by most of the respondents. The latter half of the interviews also saw interviewees make useful suggestions in reducing the realm of employees’ departure from company X. Employee of Company X highly agree on the improvement of the management system whose influence is evident in all factors that cause turnover of staff, so that the employees’ motivation and devotion to work can be maintained and enhanced.
The research methodology applied in this thesis is qualitative research method and data collection featured conducting in-depth interview of frontline cleaning employees of company X. Additionally, the researcher participants’ observation also allowed for further insight and deeper understanding of the phenomenon.
The findings from the case analysis identify issues around the unrewarding and challenging aspects of the cleaning job, relating to varying working hours, lack of professional developments and daily stress and pressure from the working place. Another major cause of employee turnover is the leadership feature which is considered unresponsive by most of the respondents. The latter half of the interviews also saw interviewees make useful suggestions in reducing the realm of employees’ departure from company X. Employee of Company X highly agree on the improvement of the management system whose influence is evident in all factors that cause turnover of staff, so that the employees’ motivation and devotion to work can be maintained and enhanced.