Operational Performance Through Business Process Management
Mäkinen, Tommi (2019)
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019112522262
https://urn.fi/URN:NBN:fi:amk-2019112522262
Tiivistelmä
This study examines operational performance improvement through business process management methods and the importance of process management for operational efficiency.
This study was conducted as a case study for a large heavy machinery manufacturer in Finland. The purpose of this study was to analyze the case organization’s business unit operations and to map and improve the operational model.
The theoretical part of this study examines the business process maturity model, management, modeling and development. In addition, the theoretical part is based on relevant and recent business process management literature and scientific articles.
Theme interview was used as the research method for this qualitative study. The data was gathered from all key personnel inside the process to get a good overall view of the situation. After the interviews, the first process maps were formed, and some operational improvements were implemented.
The results show that a process-oriented organization can develop its operational efficiency quickly by implementing methods of business process management. The first steps of the process development and management methods will in-crease the efficiency in the operations and the increase will be cumulative when the development is taken further. Some improvements to the operational model were implemented during the thesis, such as quality audit in one of the operational sites and new ERP-features in two locations.
This study was conducted as a case study for a large heavy machinery manufacturer in Finland. The purpose of this study was to analyze the case organization’s business unit operations and to map and improve the operational model.
The theoretical part of this study examines the business process maturity model, management, modeling and development. In addition, the theoretical part is based on relevant and recent business process management literature and scientific articles.
Theme interview was used as the research method for this qualitative study. The data was gathered from all key personnel inside the process to get a good overall view of the situation. After the interviews, the first process maps were formed, and some operational improvements were implemented.
The results show that a process-oriented organization can develop its operational efficiency quickly by implementing methods of business process management. The first steps of the process development and management methods will in-crease the efficiency in the operations and the increase will be cumulative when the development is taken further. Some improvements to the operational model were implemented during the thesis, such as quality audit in one of the operational sites and new ERP-features in two locations.