Data-driven services delivery using feedback loop
Nguyen, Tan (2019)
2019
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2019121627068
https://urn.fi/URN:NBN:fi:amk-2019121627068
Tiivistelmä
Data is playing a crucial role in society. More and more businesses move to data-driven delivery of services with customer data as the core. With the data being analyzed, the services can be delivered better, therefore helping businesses increase their revenue and growth. As data is becoming more crucial, privacy has emerged as a serious challenge, which leads to the creation of cyber laws where rights in the cyber environment are protected and businesses need to obey them during their operation.
Following this trend, the objective of this thesis was to design a solution for appropriately collecting user data, which helps a business offer data-driven services. This thesis was commissioned by a mid-size cybersecurity company and consists of researching the solutions to meet the business requirements and the implementation of that solution.
The feature uses Mule software to integrate systems and Surveypal as the feedback service to provide feedback requests to end-users. The result will be stored as ticket fields.
Following this trend, the objective of this thesis was to design a solution for appropriately collecting user data, which helps a business offer data-driven services. This thesis was commissioned by a mid-size cybersecurity company and consists of researching the solutions to meet the business requirements and the implementation of that solution.
The feature uses Mule software to integrate systems and Surveypal as the feedback service to provide feedback requests to end-users. The result will be stored as ticket fields.