Improving Accounts Payable Processes
Ool, Kheit (2019)
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The purpose of this study is to prepare for robotic process automation in Hartela’s accounts payable. The aim is to create valuable information for the employer. The goal is to understand and find out the first steps in robotic process automation preparation and apply it in the company’s service center. The research question for the thesis is: How to prepare for robotic process automation in an accounts payable team to improve procedures? A qualitative research method was applied to describe, understand, and explain how to improve business processes. Qualitative (group) interviewing with semi-structured questions were conducted from theory to identify development targets and analyze the process. Interviews were carried out with Hartela’s accounts payable team members and service center manager. Hartela’s business is still on its way to a consistent approach and better results. Processes work well but there is still room for development and to the state where Hartela would like to be. Manual work should be eliminated. There must be functioning universal program. Transparency in the system is required. Existing systems must be utilized before thinking robotic process automation. It was important to identify and realize the processes in current company and draw the precise picture of every phase. Evaluation of current situation was needed. Hartela want to improve the processing of invoices by automation. Hartela wants real-time reporting and flexibility to be able to utilize existing information more effectively. Palette has automated many steps, but there is still room for a development and full potential is not completely utilized. There are many suitable tasks for a robot in accounts payable process. The whole robotic process automation project has to be considered very carefully involving a group of specialists. Well planned and implemented robotic automation process will deliver significant productivity increase in different activities around the company.