Developing Company's Performance by Improving Employee Satisfaction in Transportation Economy
Gitari, Kelvin Muchira (2020)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202003042966
https://urn.fi/URN:NBN:fi:amk-202003042966
Tiivistelmä
The two major ways in which firms can increase profits is either by increasing revenue or reducing cost. With stiff competition, high fuel prices and other external factors impacting profit negatively, logistics firms are obligated to come up with innovative ways of reducing costs whilst maintain profitability and maintaining or increasing customer satisfaction.
The aim of this research is to investigate and improve logistics operations in Kenya using the case of PJ petroleum Equipment Ltd. The three objectives that will be covered in this research are; Ways in which PJ Petroleum can reduce fuel costs of its fleet, reduce driver turnover rate which has plagued the company as a result of employing dishonest drivers and on improving customer satisfaction overall.
The research used a mixed method approach. Primary data was collected using questionnaires whilst secondary data was gathered from use of articles, books journals and other publications. Excel and SPSS were the preferred primary tools used to analyze data.
Findings as a result of the study showed that drivers were unhappy with the current treatment they got from their supervisors. This resulted many of them to act dishonestly as a way of revenge thus plaguing the whole transport industry in the country with high driver turnover rate. Methods of reducing fuel consumption were also study together with the biggest reasons why customers complain when receiving services and its projected costs to companies.
The aim of this research is to investigate and improve logistics operations in Kenya using the case of PJ petroleum Equipment Ltd. The three objectives that will be covered in this research are; Ways in which PJ Petroleum can reduce fuel costs of its fleet, reduce driver turnover rate which has plagued the company as a result of employing dishonest drivers and on improving customer satisfaction overall.
The research used a mixed method approach. Primary data was collected using questionnaires whilst secondary data was gathered from use of articles, books journals and other publications. Excel and SPSS were the preferred primary tools used to analyze data.
Findings as a result of the study showed that drivers were unhappy with the current treatment they got from their supervisors. This resulted many of them to act dishonestly as a way of revenge thus plaguing the whole transport industry in the country with high driver turnover rate. Methods of reducing fuel consumption were also study together with the biggest reasons why customers complain when receiving services and its projected costs to companies.