Goods Receiving Exception handling process - A development study
Savonen, Sanni (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202004215453
https://urn.fi/URN:NBN:fi:amk-202004215453
Tiivistelmä
Valmet has identified the Services business line’s Goods Receiving exception handling process as a bottleneck. The goal of the study was to map the current state and find improvement proposals. The following questions were to be answered by the study:
1. What are the problems / bottlenecks of the current GR exception handling process between the warehouse, logistics and purchasing?
2. What kind of functional requirements are there for the GR exception handling tool?
3. How could the current GR exception handling process between the warehouse, logistics and purchasing be improved?
The topic is important to the company as they state in their vision that they strive to be the best at customer service. The GR exception process is significant especially to the spare parts deliveries as most spare part items are purchased just in time for shipment to customer. A disruption in the goods reception process will quickly affect on-time delivery to customer.
Study methods used were survey study, quantitative data analysis and observation. The results show that employees are not satisfied with the process. The process was found to be only reactive as no performance measures or goals were set. The number of exceptions is static according to data analysis and the same suppliers cause the most exceptions every year. As a result, a list of problem points and improvement proposals, a process map and user stories were created. The results form a basis for a future process development and software tool procurement project.
1. What are the problems / bottlenecks of the current GR exception handling process between the warehouse, logistics and purchasing?
2. What kind of functional requirements are there for the GR exception handling tool?
3. How could the current GR exception handling process between the warehouse, logistics and purchasing be improved?
The topic is important to the company as they state in their vision that they strive to be the best at customer service. The GR exception process is significant especially to the spare parts deliveries as most spare part items are purchased just in time for shipment to customer. A disruption in the goods reception process will quickly affect on-time delivery to customer.
Study methods used were survey study, quantitative data analysis and observation. The results show that employees are not satisfied with the process. The process was found to be only reactive as no performance measures or goals were set. The number of exceptions is static according to data analysis and the same suppliers cause the most exceptions every year. As a result, a list of problem points and improvement proposals, a process map and user stories were created. The results form a basis for a future process development and software tool procurement project.