Social interaction skills as a core of organizational well-being
Laaksonen, Vera-Maria (2020)
Laaksonen, Vera-Maria
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202005128539
https://urn.fi/URN:NBN:fi:amk-202005128539
Tiivistelmä
This thesis is created in collaboration with a logistics provider company. The process has been done from employee perspective who previously worked for the company, the aim is to create an understanding of the organization’s internal interaction and how greatly it affects the organization’s overall well-being.
Interaction can be described as a way of influencing another individual or a group of people. Interaction skills include speaking, listening, body language, emotional intelligence, and social skills. Interaction is verbal and nonverbal, it makes it possible to influence an individual or a group positively by creating a confident and open environment for communication, expression of oneself and ideas, as a result of which well-being and motivation can grow and develop. In other hand, interaction has a possibility to have a negative effect by creating an unreliable and tense environment where communication is impossible and people feel themselves unworthy, as a result of which often leads to decreased employee well-being and loss of motivation.
The thesis is divided into two parts, the first part considers the importance of interaction skills in general throughout the eyes of the management team and the employee. The second section deals with the overall well-being of the organization, which includes Health and Life risk management, building of internal motivation from the perspective of individual employee and team management, and the basis of organizational behavior.
In this thesis, one will answer at least to these questions: How to analyze the well-being of the employee’s? How social interaction skills are connected to organizational well-being?
The reference framework relates on literature written of social interaction, leadership, well-being at work and organizational behavior. Employee well-being survey and an interview with the management team was conducted to gather as much reliable insights as possible, one’s past personal experiences as an employee in an ever-changing and hectic environment assists with understanding and in analyzing process.
Interaction can be described as a way of influencing another individual or a group of people. Interaction skills include speaking, listening, body language, emotional intelligence, and social skills. Interaction is verbal and nonverbal, it makes it possible to influence an individual or a group positively by creating a confident and open environment for communication, expression of oneself and ideas, as a result of which well-being and motivation can grow and develop. In other hand, interaction has a possibility to have a negative effect by creating an unreliable and tense environment where communication is impossible and people feel themselves unworthy, as a result of which often leads to decreased employee well-being and loss of motivation.
The thesis is divided into two parts, the first part considers the importance of interaction skills in general throughout the eyes of the management team and the employee. The second section deals with the overall well-being of the organization, which includes Health and Life risk management, building of internal motivation from the perspective of individual employee and team management, and the basis of organizational behavior.
In this thesis, one will answer at least to these questions: How to analyze the well-being of the employee’s? How social interaction skills are connected to organizational well-being?
The reference framework relates on literature written of social interaction, leadership, well-being at work and organizational behavior. Employee well-being survey and an interview with the management team was conducted to gather as much reliable insights as possible, one’s past personal experiences as an employee in an ever-changing and hectic environment assists with understanding and in analyzing process.