Improving the User interface and User experience of in-room tablets

Abstract

This bachelor’s thesis is a product type thesis. The aim of the study is to improve the User Experience (UX) and the User Interface (UI) of Poshie in-room tablet and provide guidelines for the best practices.

Poshie interactive is a company based in Helsinki that provides a service tablet for hotels with the purpose of providing a better hotel experience. The study focuses on the introduc-tion of the Poshie tablet in GLO Hotel Kluuvi.

The thesis consists of theoretical and empirical research, using a user-centred approach covering the topics of User Experience, User Interface and user behaviour. These terms are presented and supported through qualitative and quantitative research methods. The structure of the design process is based on the Double Diamond Design Process.

This study presents the importance of creating a user-centred design, with placed im-portance on the users’ needs and expectations.

The study’s focal point is to improve the interface and user experience of the Poshie tablet particularly although the results are not limited can be applied to other service tablets.