Purchasing Process Improvement : A case study of company X’s New Product Development (NPD) Process
Oliveira, Mikhail Rezende da Silva e (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020052213079
https://urn.fi/URN:NBN:fi:amk-2020052213079
Tiivistelmä
The New Product Development (NPD) purchasing process has been extensively studied and improved nowadays. It can give greater competitive advantage over competitors when properly performed. Therefore, company X assigned the task of defining the current bottlenecks of its current NPD purchasing process and proposing the most appropriate improvements and developments. Hence, three research questions for limiting the research scope were created:
• What is it required for achieving a world-class purchasing process in business?
• How is the current NPD purchasing process executed inside company X?
• How could the current NPD purchasing process be improved towards a world-class purchasing process?
The topics pertinent to the NPD purchasing process as well as to purchasing and business areas and the future of purchasing processes were studied in depth. The data needed for describing the process in question and finding its flaws was retrieved from semi-structured interviews conducted with the employees of different and pertinent departments.
The findings were qualitative and quantitatively assessed as well as analyzed by using the PFMEA technique. The results were quite aligned, and four main categories of issues emerged. They were time constraints, communication, team alignment and systems. In addition, three process maps were constructed for each of the three different types of components. They were complex parts, complex parts with supplier drawings and simple parts. The recommended actions were divided in terms of more general and specific ones, and they were based on employee expertise and a literature review.
• What is it required for achieving a world-class purchasing process in business?
• How is the current NPD purchasing process executed inside company X?
• How could the current NPD purchasing process be improved towards a world-class purchasing process?
The topics pertinent to the NPD purchasing process as well as to purchasing and business areas and the future of purchasing processes were studied in depth. The data needed for describing the process in question and finding its flaws was retrieved from semi-structured interviews conducted with the employees of different and pertinent departments.
The findings were qualitative and quantitatively assessed as well as analyzed by using the PFMEA technique. The results were quite aligned, and four main categories of issues emerged. They were time constraints, communication, team alignment and systems. In addition, three process maps were constructed for each of the three different types of components. They were complex parts, complex parts with supplier drawings and simple parts. The recommended actions were divided in terms of more general and specific ones, and they were based on employee expertise and a literature review.