Monitoring and managing KPIs of Material Handling performance in operative logistics
Vuong, Huyen Thanh Jr (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020052012725
https://urn.fi/URN:NBN:fi:amk-2020052012725
Tiivistelmä
Measuring and evaluating performance of operative logistics activities, especially Material Handling operation, become more crucial nowadays in any business among automotive industry. A data dashboard named Qlik Sense, which is used for monitoring, directing and controlling performance of Material Handling department at Hirschmann Automotive was designed and implemented into the company’s daily business managerial activities.
In order to determine critical KPIs (Key Performance Indicators) which are utilized in the presented data dashboard, a research was completed based on both theoretical findings and real-life practical experiences of professionals whose duties are related to operational logistics activity and its performance. A significant number of possible measuring indicators were discovered, from which 8 (eight) indicators were decided as the most critical KPIs for operative logistics activity and chosen to be implemented into the data dashboard. Realtime information obtained from the data dashboard was used to evaluate, control and improve the current performance of Material Handling’s activity-based performance.
The presentation of determined KPIs in measuring system Qlik Sense applies purposefully for logistics managers to assess Material Handling performance in regular basis. Furthermore, data obtained from the designed measuring tool is benefited to serve variety of departments related to logistics application. Beside the current advantageous characteristics of determined KPIs, further potential development in the future is expected, in order to endure with the natural growth of logistics business world.
In order to determine critical KPIs (Key Performance Indicators) which are utilized in the presented data dashboard, a research was completed based on both theoretical findings and real-life practical experiences of professionals whose duties are related to operational logistics activity and its performance. A significant number of possible measuring indicators were discovered, from which 8 (eight) indicators were decided as the most critical KPIs for operative logistics activity and chosen to be implemented into the data dashboard. Realtime information obtained from the data dashboard was used to evaluate, control and improve the current performance of Material Handling’s activity-based performance.
The presentation of determined KPIs in measuring system Qlik Sense applies purposefully for logistics managers to assess Material Handling performance in regular basis. Furthermore, data obtained from the designed measuring tool is benefited to serve variety of departments related to logistics application. Beside the current advantageous characteristics of determined KPIs, further potential development in the future is expected, in order to endure with the natural growth of logistics business world.