Solution for Innovation in Order Management Service & Freight Forwarding: B2B Blockchain-powered EDI Communication Solution
Tran Ngoc Dan, Thanh (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020052012634
https://urn.fi/URN:NBN:fi:amk-2020052012634
Tiivistelmä
The study was assigned by Expeditors, which is one of the leading global logistics providers offering a full range of forwarding and supply chain solutions. The freight forwarding industry has seen a competitive scenario due to continuous investments in innovation. Only a strong player with ambitious development plans can drive ahead the competition.
The objective of this study was to propose a possible solution for improvement in the information business of the freight forwarder by deeply and thoroughly delving into one of its data-intensive departments (Order management department). The study aimed at contributing an idea to the company’s continuous innovation and development strategy with an ambitious solution.
The study was implemented by applying the qualitative research approach to data collection from a one-on-one mentorship, in-depth interviews, material collection and on-site work experiences. The data was analyzed and reorganized to answer the key research questions supporting the outcome of the study.
The research process started by navigating highly recommended areas for improvement through benchmarking. Understanding order management and the existing procedural inefficiencies facilitated narrowing down the development areas to the most promising focus points. Further analysis was conducted in order to suggest a sound solution with the improvements and challenges considered.
As a result, a blockchain-powered EDI data-sharing platform was suggested as the possible solution for future development in the information business of Expeditors. The solution was a combination of leading technologies which helps automate and optimize critical business processes.
The objective of this study was to propose a possible solution for improvement in the information business of the freight forwarder by deeply and thoroughly delving into one of its data-intensive departments (Order management department). The study aimed at contributing an idea to the company’s continuous innovation and development strategy with an ambitious solution.
The study was implemented by applying the qualitative research approach to data collection from a one-on-one mentorship, in-depth interviews, material collection and on-site work experiences. The data was analyzed and reorganized to answer the key research questions supporting the outcome of the study.
The research process started by navigating highly recommended areas for improvement through benchmarking. Understanding order management and the existing procedural inefficiencies facilitated narrowing down the development areas to the most promising focus points. Further analysis was conducted in order to suggest a sound solution with the improvements and challenges considered.
As a result, a blockchain-powered EDI data-sharing platform was suggested as the possible solution for future development in the information business of Expeditors. The solution was a combination of leading technologies which helps automate and optimize critical business processes.