Developing Technology Management in Digia

Abstract

Managing technologies is an important feat for a software and service company. Successful management of technologies can enable an organization to reach its strategic and business goals. Technologies itself are not necessarily business value-producing entities but are the key enablers for delivering services that can deliver business value.

This master’s thesis focuses on the development activities related to updating the Technology Management process in Digia. There were two objectives for this thesis. The first objective was the development and continuous improvement of the Technology Management process in Digia Core Process Model (CPM) to better fit it to the need of Digia and to align it with Digia’s strategy. The second objective was to evaluate the updated Technology Management process with Digia’s business units and Human Resources (HR), identify next development activities, and create a plan for developing the Technology Management further.

There were multiple theoretical frameworks used to describe the different aspects of technology management. The foundation for the Technology Management process was Gregory’s Technology Management process approach and there were additional frameworks for technology and service lifecycle management to achieve a holistic understanding of technology management in general.

The goal of this thesis was to reach the objectives and to initiate the Digia wide co-creation and co-development of technology management related activities. Co-creation was achieved through the involvement of all the relevant organization units within Digia regarding technology management related meetings and facilitate the gathering of data through prerequisites and follow-ups with the given organizational units.

The findings suggested that the Technology Management in Digia is in good shape. Due to the wide variety of heterogeneous organizational units in Digia, each of them having its own best practices to fit their technology stack and customer demand. Many development ideas could make the Technology Management process and its outputs support Digia to reach its strategic and business goals.

Digia is a growth company where the change is constant. As an author of this study, I am very satisfied with the results of this thesis have impacted me and my team can support the success of Digia as an IT company. Some parts of this thesis are confidential, and the published version introduces the outcomes and deliverables to the extent that does not reveal any confidential information.