Wellbeing Service Innovations - a Collaborative Case Study in Finland

Abstract

This paper describes a wellbeing service innovation process conducted in collaboration of the service providers and residents of a region in Finland, facilitated by the students and staff of Laurea University of Applied Sciences (UAS). The paper focuses on the development process of six service concepts, out of which two were also piloted. The process combined the perspectives of collaboration and co-creation to utilize the full potential of all the actors in the area to offer the residents services that fit their needs and preferences, combining differing interests in the innovation process. The process utilized the students of the UAS in facilitating the innovation process conducted over several semesters. As a result, this paper presents a case example of the UAS having a distinctive role in the innovation process as a coordinator and a provider of piloting experience for the service providers in the public, private and the third sector.