Co-creation in the development of an internationally recognised digital service platform for seniors
Kiviharju, Pia (2020)
Julkaisun pysyvä osoite on
Senior citizens need new digital services, well-being technology and physical assistance in daily activities to ensure that they can lead an active and safe life in their home environment for as long as possible. Seniori365.fi is a digital service platform that answers this precise challenge. Its has been developed jointly by seniors, experts, companies and Laurea’s students and lecturers using service design methods and innovation theories. The platform provides relief and assistance for daily challenges faced by seniors by distributing information about health and well-being, leisure activities and companies providing products and services. It also encourages an active lifestyle by offering exercise videos, among other things. The platform also serves as a multidisciplinary learning environment where students from different fields can apply their competence to produce new service ideas and service content, employing co-creation methods with different target groups. The multitude of service presentations, user tests, workshops and user surveys that students have carried out in cooperation with the target groups have produced useful information and experiences that have benefited service development and content production. Hundreds of students from different fields have participated in co-creation and jointly completed over 3,000 credits and 15 theses. The platform also supports entrepreneurs by offering them an environment where they can present their services. Seniori365.fi is a social service innovation that has been awarded international praise and recognition five times.