The Utilisation of Artificial Intelligence in International Recruitment Companies Operating in Finland
Jousimaa, Riitta (2020)
Jousimaa, Riitta
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020111823279
https://urn.fi/URN:NBN:fi:amk-2020111823279
Tiivistelmä
This Bachelor’s thesis studies the role of artificial intelligence (AI) in international recruitment companies operating in Finland. The objective of this thesis was to investigate how artificial intelligence is currently used in Finland in international recruitment companies studied, compare the results with other countries and, lastly, give recommendations on how the utilisation of artificial intelligence in recruitment could be improved in Finland.
This thesis includes a theory part and an empirical part. The theoretical framework of this thesis discusses the concepts of recruitment and artificial intelligence. Data for the theoretical framework was collected from relevant online sources and litterature. The empirical part focuses on the utilisation of artificial intelligence in international recruiment companies operating in Finland.
The research was conducted using the qualitative method. Semi-structured thematic interviews were held with four recruiters representing four different international recruitment companies. The interviews were conducted in order to understand the recruitment process of recruitment companies in Finland and internationally and to gain views and opinions on the utilisation of artificial intelligence in the recruitment process.
Observations were made based on the interviews. The results indicated that recruitment companies in Finland utilise artificial intelligence the most when distributing job advertisements and sourcing candidates. Additionally, there are no remarkable differences between recruitment companies in Finland and in other countries. According to the results, artificial intelligence is experienced as a possibility when utilised in certain phases of the recruitment process rather than in all of them, as the theory suggests. However, there is suspicion regarding the ability of AI to act humanely in a people-based business field. Despite the suspicion, the results show that artificial intelligence in recruitment is a current topic in the recruitment business. To conclude, the utilisation of artificial intelligence by international recruitment companies in Finland is most likely to rise.
This thesis includes a theory part and an empirical part. The theoretical framework of this thesis discusses the concepts of recruitment and artificial intelligence. Data for the theoretical framework was collected from relevant online sources and litterature. The empirical part focuses on the utilisation of artificial intelligence in international recruiment companies operating in Finland.
The research was conducted using the qualitative method. Semi-structured thematic interviews were held with four recruiters representing four different international recruitment companies. The interviews were conducted in order to understand the recruitment process of recruitment companies in Finland and internationally and to gain views and opinions on the utilisation of artificial intelligence in the recruitment process.
Observations were made based on the interviews. The results indicated that recruitment companies in Finland utilise artificial intelligence the most when distributing job advertisements and sourcing candidates. Additionally, there are no remarkable differences between recruitment companies in Finland and in other countries. According to the results, artificial intelligence is experienced as a possibility when utilised in certain phases of the recruitment process rather than in all of them, as the theory suggests. However, there is suspicion regarding the ability of AI to act humanely in a people-based business field. Despite the suspicion, the results show that artificial intelligence in recruitment is a current topic in the recruitment business. To conclude, the utilisation of artificial intelligence by international recruitment companies in Finland is most likely to rise.