Enhancing Employee Engagement for Improved Job Performance at Finceptum Oy
Untersteiner, Daniela (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020120125519
https://urn.fi/URN:NBN:fi:amk-2020120125519
Tiivistelmä
This Bachelor’s thesis examines perceived employee engagement at Finceptum Oy, a Finnish IT solutions and services provider.
The case company experienced a decrease in employees’ individual job performance as well as in sales outcomes over an extended period of time. Low engagement among employees was suspected to be the cause.
The objective of the study was to assess various employee engagement factors, with a focus on identifying improvement areas. The goal was thus to provide recommendations for enhancing employee engagement in the case company.
This thesis includes theories and methods to manage employee engagement. The study employs a qualitative approach, as this allows for freer discussion and deeper insight into a phenomenon. First, interview themes were determined based on identified antecedents to employee engagement. These antecedents were extracted from an existing narrative synthesis of more than 200 papers from employee engagement literature.
Then, individual, semi-structured interviews were conducted in two phases. During the first phase, the members of the management team were interviewed in their roles as managers as well as employees. During the second phase, non-managerial employees were interviewed. The results were then analysed and compared. Finally, and based on the findings, recommendations were given.
The interviews revealed particular challenges in relation to communication and information flow, feedback, and onboarding.
The results of this study allow Finceptum Oy to recognize the influence of different factors on employee engagement in the organization and to understand differences in perceptions between the management team and employees.
To overcome the established challenges in employee engagement and to reach the objective of this study, recommendations for management actions were given. The implementation of these actions is expected to result in enhanced employee engagement, leading to improved individual job performance in the company.
The case company experienced a decrease in employees’ individual job performance as well as in sales outcomes over an extended period of time. Low engagement among employees was suspected to be the cause.
The objective of the study was to assess various employee engagement factors, with a focus on identifying improvement areas. The goal was thus to provide recommendations for enhancing employee engagement in the case company.
This thesis includes theories and methods to manage employee engagement. The study employs a qualitative approach, as this allows for freer discussion and deeper insight into a phenomenon. First, interview themes were determined based on identified antecedents to employee engagement. These antecedents were extracted from an existing narrative synthesis of more than 200 papers from employee engagement literature.
Then, individual, semi-structured interviews were conducted in two phases. During the first phase, the members of the management team were interviewed in their roles as managers as well as employees. During the second phase, non-managerial employees were interviewed. The results were then analysed and compared. Finally, and based on the findings, recommendations were given.
The interviews revealed particular challenges in relation to communication and information flow, feedback, and onboarding.
The results of this study allow Finceptum Oy to recognize the influence of different factors on employee engagement in the organization and to understand differences in perceptions between the management team and employees.
To overcome the established challenges in employee engagement and to reach the objective of this study, recommendations for management actions were given. The implementation of these actions is expected to result in enhanced employee engagement, leading to improved individual job performance in the company.