Artificial intelligence (AI) in recruitment
Rankila, Essi (2020)
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020120426209
https://urn.fi/URN:NBN:fi:amk-2020120426209
Tiivistelmä
Artificial intelligence causes discussion in many industries and recruitment is one of the fields where development steps are taken. The utilization of artificial intelligence is truly a relevant matter in the recruitment industry. The rapid development and countless opportunities provided by artificial intelligence has increased the interest towards it. This thesis was not done as a cooperation with a commissioner.
The aim of this research was to map out the current use of artificial intelligence in Finnish personnel companies’ recruitment, and to predict how the use of artificial intelligence in recruitment will evolve. The research will also give an insight on what value artificial intelligence brings to recruitment.
The empirical part of the research was conducted as a quantitative research, but the research has also qualitative features. The data were collected by sending an online survey to Finnish personnel service companies that are members of the Private Employment Agencies Association in Finland. The survey was conducted in October 2020.
The results revealed that the utilization of artificial intelligence in Finnish personnel service companies’ recruitment process is still quite low. The current use of AI in recruitment is mostly in applicant reviewing and preselection, applicant communication, and customer service. The opportunities provided by AI will be more utilized in the future once AI is more evolved. The value of artificial intelligence in recruitment is seen in the faster recruitment process, and replacement of the time-consuming routine tasks, enabling more time for the company’s core business. In the future artificial intelligence is hoped to better combine the work and the employee.
Further research may be needed to truly understand the current state of artificial intelligence in Finnish personnel service companies’ recruitment. A supplementary research about the same topic in five years would be beneficial as the current research also studied the future of AI in recruitment.
The aim of this research was to map out the current use of artificial intelligence in Finnish personnel companies’ recruitment, and to predict how the use of artificial intelligence in recruitment will evolve. The research will also give an insight on what value artificial intelligence brings to recruitment.
The empirical part of the research was conducted as a quantitative research, but the research has also qualitative features. The data were collected by sending an online survey to Finnish personnel service companies that are members of the Private Employment Agencies Association in Finland. The survey was conducted in October 2020.
The results revealed that the utilization of artificial intelligence in Finnish personnel service companies’ recruitment process is still quite low. The current use of AI in recruitment is mostly in applicant reviewing and preselection, applicant communication, and customer service. The opportunities provided by AI will be more utilized in the future once AI is more evolved. The value of artificial intelligence in recruitment is seen in the faster recruitment process, and replacement of the time-consuming routine tasks, enabling more time for the company’s core business. In the future artificial intelligence is hoped to better combine the work and the employee.
Further research may be needed to truly understand the current state of artificial intelligence in Finnish personnel service companies’ recruitment. A supplementary research about the same topic in five years would be beneficial as the current research also studied the future of AI in recruitment.