The Impact of Emotional Intelligence on the Competitiveness of a Company
Kholodova, Ekaterina (2020)
Kholodova, Ekaterina
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020121528206
https://urn.fi/URN:NBN:fi:amk-2020121528206
Tiivistelmä
For the last couple of years, the concept of Emotional Intelligence has been gaining more attention. Nowadays, it is an intensively growing trend the value of which is still under intense and lively discussion.
The objective of the given research was to investigate relatively new and insufficiently studied concept of Emotional Intelligence from a competitive angle and find out if there is any positive correlation between Emotional Intelligence and competitive advantage of the company.
Within this case-study research, the focus was made on the British company from the educational industry. The research approach was qualitative and the data was collected through semi-structured in-depth interview. The respondent was an experienced and highly competent project manager and during the discussion, the role of emotions on the employee performance, its correlation with the competitive advantage of the company and the general attitude towards Emotional Intelligence and its applications were
discussed.
Despite the relative popularity of the concept, the results revealed, that understanding of it is mostly shallow and unclear. Even though the research showed a significant impact of emotions on the main working processes and as a result a considerable positive correlation between emotional intelligence and competitive advantage of the given company, the difficulties in the implementation and measurements were discovered as well. The findings of the present study demonstrated the value of the concept, and the interest of the company in Emotional Intelligence development at the workplace, however, another approach to implementation was also found and deliberated.
The objective of the given research was to investigate relatively new and insufficiently studied concept of Emotional Intelligence from a competitive angle and find out if there is any positive correlation between Emotional Intelligence and competitive advantage of the company.
Within this case-study research, the focus was made on the British company from the educational industry. The research approach was qualitative and the data was collected through semi-structured in-depth interview. The respondent was an experienced and highly competent project manager and during the discussion, the role of emotions on the employee performance, its correlation with the competitive advantage of the company and the general attitude towards Emotional Intelligence and its applications were
discussed.
Despite the relative popularity of the concept, the results revealed, that understanding of it is mostly shallow and unclear. Even though the research showed a significant impact of emotions on the main working processes and as a result a considerable positive correlation between emotional intelligence and competitive advantage of the given company, the difficulties in the implementation and measurements were discovered as well. The findings of the present study demonstrated the value of the concept, and the interest of the company in Emotional Intelligence development at the workplace, however, another approach to implementation was also found and deliberated.